If a rower and/or his parent have a concern or complaint with any of the coaching staff, he or she is encouraged to discuss the concern directly with the coach. If the concern is not resolved with the coach, the parent is advised to take the issue to the next higher level of authority until the issue is satisfactorily resolved by all involved. The order of authority for the W-L crew program is as follows: Head Coach, Activities Director, School Principal, the County Education Department and then, the School Board. Any member of the coaching staff with a concern should follow the same procedure. The Crew Boosters have no formal role in personnel matters, but on occasion the Crew Boosters, through their President or other Board members, may be able to help resolve issues that arise among the team, coaches, and parents, so that issues do not escalate to the level of the Activities Director or higher.